Privacy Policy

Effective date: 2026-04-02

Scope

This Privacy Policy applies to all hTech products and services, including but not limited to our website (htech.cloud), mobile applications distributed through the Apple App Store and Google Play Store, desktop applications, browser extensions, and any related APIs or services.

Information We Collect

• Account & billing data: name, email, address, phone, company details, invoices, payment status.
• Service data: products/services purchased, configuration details you provide, usage/support history.
• Support communications: tickets, emails, chat logs, and attachments you submit.
• Technical data: IP address, device/browser data, operating system, app version, pages visited, and diagnostics logs (as available).
• Device information: device model, unique device identifiers, mobile network information, and time zone.
• Location data: approximate location derived from IP address. We do not collect precise GPS location unless you explicitly grant permission within a mobile application.
• Cookies & similar technologies: to maintain sessions, security, preferences, and analytics (where enabled).
• Mobile app data: crash reports, performance data, feature usage, and in-app activity to improve our applications.

How We Use Information

• Provide, operate, and maintain services (including provisioning, authentication, and billing).
• Respond to requests and provide customer support.
• Improve performance, reliability, and security of our systems.
• Send service notices (maintenance, security alerts, invoice reminders) and account-related communications.
• Prevent fraud, abuse, and enforce our Terms and Acceptable Use Policy.

Legal Bases (where applicable)

• Contract: to deliver services you request.
• Legitimate interests: security, fraud prevention, service improvement.
• Consent: where required (e.g., optional marketing communications).
• Legal obligation: tax, accounting, and regulatory requirements.

Third-Party Services & SDKs

Our applications may integrate the following categories of third-party services, each governed by their own privacy policies:

• Analytics: to understand app usage and improve performance (e.g., crash reporting, usage statistics).
• Push notifications: Apple Push Notification Service (APNs) and Firebase Cloud Messaging (FCM) to deliver service alerts.
• Payment processing: in-app purchases are processed by Apple (App Store) or Google (Google Play) under their respective terms.
• Authentication: sign-in services where offered (e.g., Sign in with Apple, Google Sign-In).

Sharing & Disclosure

We may share information with:

• Service providers: payment processors, hosting/network providers, email delivery, analytics (if enabled), and support tooling.
• Platform providers: Apple and Google may collect data independently through their app stores and operating systems, subject to their own privacy policies.
• Compliance / legal: if required to comply with law, respond to lawful requests, or protect rights and safety.
• Business transfers: in connection with a merger, acquisition, or asset sale (with appropriate safeguards).

We do not sell your personal information. We do not share personal information with third parties for their own marketing purposes.

Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Your Choices & Rights

• Access, update, or correct certain account information in the Client Area or within our mobile applications.
• Request deletion of your account and associated data where legally applicable (some records must be retained for legal/accounting). You may submit a deletion request via the Contact page or by emailing [email protected].
• Opt out of push notifications through your device settings at any time.
• Revoke app permissions (camera, location, etc.) through your device settings.
• Manage cookies via your browser settings (note: disabling cookies may affect functionality).
• Request a copy of your personal data in a portable format.

Mobile Application Permissions

Our mobile applications may request the following permissions depending on features used:

• Internet access: required for core functionality including authentication, streaming, and data synchronization.
• Push notifications: to deliver service alerts, billing reminders, and important account notifications.
• Camera: only if explicitly required by a feature (e.g., QR code scanning). Not accessed without your permission.
• Storage: to cache content for offline access or save downloads where applicable.

You can manage these permissions at any time through your device's Settings app.

In-App Purchases & Subscriptions

Purchases made within our mobile applications are processed by Apple (for iOS) or Google (for Android). We do not collect or store your payment card details for in-app purchases. Billing inquiries related to app store purchases should be directed to the respective platform. For purchases made directly through our website, payment data is handled by our PCI-compliant payment processor.

International Transfers

If you access services from outside our operating region, your information may be processed in jurisdictions that may have different data protection laws.

Data Portability & Account Deletion

You may request a copy of your personal data or request deletion of your account at any time by contacting us at [email protected] or through the Contact page. Upon receiving a verified deletion request, we will delete your personal data within 30 days, except where retention is required by law (e.g., tax and billing records). If you delete our mobile application from your device, your account data on our servers is not automatically deleted; please submit a deletion request if you wish to remove it.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal information.
• Opt out of the sale or sharing of personal information (we do not sell your data).
• Non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at [email protected].

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

Children's Privacy

Our services are not directed to children under 13 (or under 16 where applicable under GDPR). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at [email protected].

Changes to This Policy

We may update this policy from time to time. The "Effective date" at the top will reflect the latest revision. If we make material changes, we will notify you by posting a prominent notice within our applications or by sending you a notification. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

• Email: [email protected]
• Web: htech.cloud/contact